Privacy Policy

Last updated: December 4, 2025

Ellie ("we", "us", "our") operates an AI-powered interactive entertainment platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Age Requirement

Our service is intended for users who are 18 years of age or older. By using Ellie, you confirm that you are at least 18 years old. We do not knowingly collect information from anyone under the age of 18. If we learn that we have collected personal information from a user under 18, we will delete that information immediately.

Information We Collect

  • Account Information: Email address, username, and authentication credentials when you create an account.
  • Usage Data: Conversation logs, session data, device information, and browser type to provide and improve our service.
  • Payment Information: Billing details are processed securely by our third-party payment processor. We do not store credit card numbers on our servers.
  • Cookies: We use cookies and similar technologies to maintain sessions and improve user experience.

Data Security & Encryption

We implement industry-standard security measures to protect your personal information. All data transmitted between your device and our servers is encrypted using TLS/SSL encryption. Your conversation data is stored on secure servers with access controls. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

How We Use Your Information

  • To provide, operate, and maintain our AI entertainment service
  • To authenticate your account and manage your subscription
  • To process payments and prevent fraudulent transactions
  • To improve our service and develop new features
  • To communicate with you about your account or service updates
  • To comply with legal obligations

AI-Generated Content

Ellie is an artificial intelligence chatbot. All characters, images, and scenarios presented by Ellie are entirely fictional and generated by computer software. No actual human beings are depicted in any content. All characters are fictitious and represented as 18 years of age or older. Content is generated for entertainment purposes only.

Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who assist in operating our service (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We will delete your information within 30 days of a verified request, except where retention is required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Data portability

To exercise these rights, contact us at the email below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: support@ellie-elite.com